Terms of Service

1. Interpretation and Definitions

Interpretation

Words with an initial capital letter have meanings defined below. These definitions apply whether they appear in singular or plural form.

Definitions

For the purposes of these Terms of Service:

• Account means a unique account created for you to access our Service or parts of our Service.
• Company (referred to as "the Company", "we", "us", or "our") means Zentive Systems Ltd, trading as stedd.io, registered in England and Wales (No. 07583605), with registered office at 3700 Parkway, Whiteley, Fareham, United Kingdom, PO15 7AW.
• Content means any information, data, text, or other material that you upload, submit, store, or transmit through the Service, including but not limited to contacts, quotations, jobs, invoices, projects, and related records.
• Service refers to the stedd.io website (stedd.io) and the stedd.io platform (app.stedd.io).
• Subscription means the recurring payment plan you select to access the Service.
• Terms means these Terms of Service.
• You means the individual or legal entity accessing or using the Service.

2. Acknowledgement

These Terms govern your use of the Service and form the agreement between you and the Company. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

You represent that you are at least 18 years of age. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on your acceptance of and compliance with our Privacy Policy. Please read our Privacy Policy carefully before using the Service.

3. Subscriptions

Billing and renewal

The Service is billed on a subscription basis. You will be billed in advance on a recurring basis (monthly or annually, depending on the plan you select). Your Subscription will automatically renew under the same conditions unless you cancel it or the Company cancels it.

Cancellation

You may cancel your Subscription at any time through your Account settings or by contacting us at hello@stedd.io. Upon cancellation, your Subscription will remain active until the end of your current billing period, after which your access to paid features will cease.

Fee changes

The Company may modify Subscription fees at any time. Any fee change will become effective at the end of the then-current billing period. The Company will provide you with reasonable prior notice of any change in fees to give you an opportunity to cancel your Subscription before the change takes effect.

Refunds

Subscription fees are non-refundable except at the sole discretion of the Company, or where required by applicable law. If you believe you are entitled to a refund, please contact us at hello@stedd.io.

4. User Accounts

When you create an Account, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of these Terms and may result in immediate termination of your Account.

You are responsible for safeguarding the password you use to access the Service and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your Account.

You may not use as a username the name of another person or entity that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity without appropriate authorisation, or a name that is otherwise offensive, vulgar, or obscene.

5. Your Content

Ownership

You retain all rights to the Content you upload, submit, or store through the Service. The Company does not claim ownership of your Content.

Licence

By uploading Content to the Service, you grant the Company a non-exclusive, worldwide, royalty-free licence to use, store, process, and display your Content solely for the purpose of providing and improving the Service. This licence terminates when you delete your Content or your Account.

Prohibited content

You agree not to upload, submit, or transmit any Content that:

• Is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable
• Infringes any patent, trademark, trade secret, copyright, or other intellectual property rights of any party
• Contains software viruses or any other code designed to interrupt, destroy, or limit the functionality of any computer software or hardware
• Constitutes unsolicited or unauthorised advertising, spam, or promotional material
• Violates the privacy or data protection rights of any third party

The Company reserves the right to remove any Content that violates these Terms, without prior notice.

6. Intellectual Property

The Service and its original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of the Company and its licensors. The Service is protected by copyright, trademark, and other laws of the United Kingdom and foreign countries.

If you believe that any content on the Service infringes your copyright or other intellectual property rights, please contact us at hello@stedd.io with details of the alleged infringement.

7. Third-Party Links

The Service may contain links to third-party websites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of any such content, goods, or services available on or through any such third-party websites or services.

8. Termination

We may terminate or suspend your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Upon termination, your right to use the Service will cease immediately. If you wish to terminate your Account, you may do so through your Account settings or by contacting us.

Following termination, we will retain your Content for 30 days, during which time you may request an export. After 30 days, your Content will be permanently deleted in accordance with our Privacy Policy.

9. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Company or its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of, or inability to access or use, the Service
• Any conduct or content of any third party on the Service
• Any Content obtained from the Service
• Unauthorised access, use, or alteration of your transmissions or Content

In no event shall the Company's total aggregate liability exceed the amount you have paid to the Company in the twelve (12) months preceding the event giving rise to the claim, or one hundred pounds sterling (£100), whichever is greater.

10. Disclaimer

The Service is provided to you on an "AS IS" and "AS AVAILABLE" basis, without any warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and course of dealing.

The Company does not warrant that the Service will function uninterrupted, be secure, or be available at any particular time or location; that any errors or defects will be corrected; that the Service is free of viruses or other harmful components; or that the results of using the Service will meet your requirements.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer resident in the European Union or United Kingdom, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.

12. Dispute Resolution

If you have any concern or dispute about the Service, you agree to first try to resolve the dispute informally by contacting us at hello@stedd.io. We will endeavour to resolve the dispute within 30 days.

13. Changes to These Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days' notice before any new terms take effect, by posting the updated Terms on this page and updating the "Last updated" date.

By continuing to access or use the Service after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, please stop using the Service.

14. Contact Us

If you have any questions about these Terms, please contact us:

• Email: hello@stedd.io
• Post: Zentive Systems Ltd, 3700 Parkway, Whiteley, Fareham, United Kingdom, PO15 7AW