Support

How can we help?

Whether you're stuck on a setting or something isn't working, we're here to help you get back to running your business.

Email support

Questions, problems, or something not working as expected? Drop us a line and a real person will get back to you.

support [at] stedd.io

In-app help

Step-by-step guides are built into stedd.io. Sign in and look for the help links throughout the app.

Sales & new accounts

Thinking about stedd.io for your business, or need a custom plan for a larger team? We're happy to talk it through.

Get in touch

Get a faster answer

When you email support [at] stedd.io, it helps if you include:

Your business (tenant) name, so we can find your account quickly
What you were trying to do, and what happened instead
Any error message, word for word
The page address (URL) and a screenshot if you can

For your security, never send us your password. We'll never ask for it.

Common questions

Still stuck? Email support.

I've forgotten my password

Click "Forgot password" on the sign-in page and enter your email. If the reset email doesn't arrive, check your spam folder and ask your account admin to confirm the email address on your user record.

I'm not receiving my two-factor login code

Login codes are sent by email, so check your spam folder and make sure the email address on your user is current. If you can no longer access that inbox, an admin in your business can temporarily turn off two-factor authentication for you from Settings → Users. If you are the only admin, email support and we'll help you regain access.

How do I add someone to my team?

An admin can invite them from Settings → Users → Invite User. They'll get an email with a link to activate their account. Each person should have their own login.

A button or menu I expect is missing

This is almost always down to permissions. Each action (view, create, edit, delete, send) is controlled separately by your role. Ask your admin to check your role in Settings → Roles.

My invoices aren't syncing to QuickBooks or Xero

Open Settings → Finance → Integrations to see the error. Common causes are a contact missing an email, a tax code with no match in your accounting system, or a connection that needs re-authorising. If reconnecting doesn't help, email support with your tenant name and roughly when the last successful sync happened.

Can I get a full export of my data?

Yes. Email support and we'll produce a full export for you, whether it's for a data subject access request, a migration, or before cancelling. Please request an export before you cancel if you want a copy.

How do I change or cancel my subscription?

You can cancel at any time from your account settings or by emailing us. Your subscription stays active until the end of the current billing period. See our Terms of Service for full details.